Legal Détails

We want your travel with us to be totally worry free and relaxing. All travel companies have Terms & Conditions but usually it is the "fine print". Ours is here for your total confidence. We urge you to read ours thoroughly.

Originally Morocco is specialized in custom design Tours for individuals and groups travelling to Morocco. Bookings of accommodation such as Hotels, Riads, Villas, special venues for events, camps / Bivouacs in the desert, all type of transfers, excursions, out-door activities …etc.

The date for all reservations, cancellations and changes, is considered the date in which it is received in the Originally Morocco offices at :

ORIGINALLY MOROCCO SARL.
Centre d'Affaires Al Abraj - 7, Immeuble C - Avenue 11 Janvier - Marrakech. Morocco
License of Tourism Ministry N° 26D/08
Phone : +212 524 45 71 08 / 10 - Fax : +212 524 45 71 09
E-mail : info@originallymorocco.com

I – Rates

All rates are quoted in Dirhams ( or the equivalent in € - Euros, $ - US Dollars or in £ -UK Pound according to today exchange rates ), are NET to us and include all taxes applicable at the time of printing, unless otherwise mentioned.

II - Terms and Conditions – ORIGINALLY MOROCCO Sarl.

1- ORIGINALLY MOROCCO’s Terms of Payment.

All payment are made payable to Originally Morocco by:

A copy of the Swift issued by your Bank should be sent by fax to Originally Morocco to 00 212 24 45 71 09 or per email at info@originallymorocco.com.

2 – Deposits.

A 30% deposit of the total cost of any purchased product shall occur upon confirmation of all services.

The balance of the whole cost must be received by Originally Morocco at least sixty (30) days prior to the first day of the reservation dates. All reservations made with less than 30 days remaining until the date of departure must be accompanied by the full amount of the requested services' cost.

Our secure system of payment by credit card will require an additional payment equal to three point five per cent ( 3,5% ) of the total amount charged to cover merchant fees.

3 - Cancellations and Refunds Prior to Departure.

Cancellations must be in writing and considered effective on the day received by Originally Morocco in our office by mail or fax signed by the consumer. Certain custom programs may have a different refund policy depending upon the program and payment requirements of the venues booked. You will be advised of any change otherwise the above cancellation policy applies.

In the case of a tour being cut short by the client, no matter what the cause may be, no reimbursement will take place. Insurance is available to our clients which covers cancellations, travel to and from your home country, and travel risks. This insurance can compensate you in the case of a justifiable cancellation (notably sickness, accident, or a death).

III – Booking and conditions

If we have not received a written confirmation for a booking by the time the option date is due, the reservation will be automatically cancelled. Similarly, all reservations will be voided if we have not received the necessary deposits within the stated times. If unforeseen circumstances beyond our control make changes necessary, we reserve the right to modify itineraries , and /or substitute hotels to a similar or superior grade. Clients cannot be refunded for unused services.

IV – Other General Conditions

ORIGINALLY MOROCCO reserve the right to re-cost the tariffs indicated in the proposition in the cases here below : Change in the number of participants Change in the official rate of the Moroccan TVA Any measure taken by the Moroccan Government leading to a substantial increase in social charges.

Originally Morocco carries liability insurance and conforms to Moroccan laws regulating insurance standards in the travel and tour agency industry. We are insured by CNIA SAADA Insurance - Policy Number : 0705130001257. However, we advise our clients to carry a multi-risk insurance to guard against cancellations, sickness, injury, costs of search and rescue, or loss of property during their entire tour.

For any special enquiries such as meals restriction, accommodation requirement such as sharing or connected rooms, reduced mobility …etc. shall be advised to our company upon finalizing the arrangements. Please note, however that such requests are subject to availability at time of booking.

Originally Morocco acts as an agent in making and securing all arrangements for transportation, sightseeing and accommodations for the program concerned. Originally Morocco does not own or manage, control or operate any transportation vehicle, hotel, restaurant or any other supplier of service. Participants are subject to any terms or conditions of the supplier. By accepting tickets and vouchers, you that neither Originally Morocco or any of its representatives shall be liable for any loss, injury or damage to you or your property or in connection with any accommodations, transportation or other services resulting either directly or indirectly from any occurrences beyond its control including breakdown of equipment, strikes, theft, delay or cancellation of or changes in schedule of services. Passengers are subject to all laws and customs in Morocco. Originally Morocco reserves the right to decline, accept or retain a member of any tour. Originally Morocco reserves the right to make necessary changes in itinerary or services, to substitute accommodations or any tour service.
Originally Morocco reserves the right to cancel a tour at its own discretion in which case a full refund of monies paid will be made. Originally Morocco cannot be held responsible for any events beyond its control, such as, without limitation, acts of God, war (declared or undeclared), terrorist activities, strikes or government restrictions, nor, in the absence of its own negligence, for personal injury, property damage or loss of earnings from any event (whatsoever) caused by persons not controlled by Originally Morocco, including but not limited to employees of bus companies, hotels or restaurants. No employee or other representative may change the terms under which you agreed to participate. In purchasing a travel package through Originally Morocco the passenger expressly agrees to the terms and conditions.